Terms and Conditions

Iceland Encounter is the owner of this Web site and, unless otherwise indicated, of all contents contained herein.

By accessing and using this site, you agree to the following terms and conditions. Iceland Encounter may at any time and at its own sole discretion change the terms and conditions. Please review them periodically. These terms and conditions were last modified on March 1, 2017.

If any of these terms are found to be unlawful, invalid or void, the validity and the enforceability of the remaining terms shall in no way be affected or impaired thereby.


The contents of this site may be used for personal information purposes only. This means that you may view, copy, print and distribute any document published herein by Iceland Encounter, provided that it is not for purposes of commercialization of the contents as such, that reference is made to Iceland Encounter in connection with distribution of documents and that all copyright and other proprietary notices contained in the contents are retained.

No content on this site may be modified, transmitted, reproduced, published, licensed, transferred or sold without prior written consent from Iceland Encounter.

Booking Conditions

Clients wishing to make a reservation must carefully read and understand these Booking Conditions below. By making a reservation by telephone, on our Web site, or by e-mail, you accept and are bound by these Booking Conditions.

Currency: Trips scheduled to begin within the next 3 months will be quoted in United States dollars (USD). Trips scheduled to begin after 3 months will be quoted in Icelandic króna (ISK), although payment can be made in any currency using the exchange rate of the króna at the time as fixed by the Central Bank of Iceland and at a 3% discount (x 0.97).

Validity: Quotes in USD are valid for 30 days and subject to availability of the quoted services at time of booking. Quotes in ISK are valid for 7 days.

Deposit: We require a 30% deposit at time of booking. Payment in full must be received 90 days before arrival. If booking within 90 days prior to arrival, the full price of a trip needs to be paid to validate a booking. Trips costing less than $5,000 need to be paid in full at time of booking.

Payment: Payments can be made via international bank transfer or using a credit card (VISA, MasterCard, American Express) or debit card (Maestro and VISA Electron). Additional fees may apply for use of credit cards; please ask for instructions.

Payment in Full: Customers who elect to pay for their trip in full at time of booking, may be eligible for discounts. Please consult with your sales agent.

Client Cancellation: Clients wishing to cancel their booking must notify Iceland Encounter in writing immediately. When a booking is cancelled by a client, the client will be liable for the following charges, counting from the date notification is received:

A. Cancellation more than 60 days before departure will result in loss of 10% of trip price:

B. Cancellation between 60 and 30 days prior to departure will result in the loss of 50% of trip price;

C. Cancellation within 30 days prior to departure will result in the loss of 100% of trip price.

Unused Services: Iceland Encounter is not obliged to make any kind of reimbursement for trips which are interrupted or shortened by participants themselves for any reason whatsoever.

Unexpected Changes: Tours may on occasion differ from published programs due to conditions at the time, for example because of inclement weather. Our guides will always inform you in advance about possible changes and consult with you about available options.

Insurance: Iceland Encounter STRONGLY recommends you obtain trip cancellation and delay insurance as well as baggage loss and damage coverage prior to departure.

Prices: Our package prices reflect our costs and currency exchange rate as of March 1, 2017. Iceland Encounter reserves the right to make price adjustments for cost increases or currency fluctuations which are beyond our control.

Health: We ask that your appraise your own physical capabilities and be prepared to participate in the activities outlined for each trip.

Responsibility: Iceland Encounter cannot be held responsible for personal injury, property damage, bankruptcy or any other loss, accident, delay, inconvenience or irregularity caused by other companies or persons or for conditions beyond its control, direct or otherwise. Upon booking of tour, each participant will be required to read and to sign a liability waiver form. No reservations will be accepted until this is signed.

Trademarks and Copyright

All trademarks, brands, logos, texts, images and software that appear on this site are, unless otherwise indicated, the property of Iceland Encounter, and protected under Intellectual Property Rights laws.

All use of brands, logos, texts, images and software is prohibited, unless permissible already in accordance with the foregoing.

Unauthorized use or distribution of any material from this site may be subject to civil as well as criminal sanctions under the applicable laws. Iceland Encounter will enforce its Intellectual Property Rights to the fullest extent.

Information Policy

Information on this server is provided "as is" without any warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Iceland Encounter does not guarantee the accuracy and completeness of the information on this site.

Iceland Encounter makes no commitment to update the information or materials on this site. Changes may at any time without notice be made to the information and will be incorporated in new editions of this site.

Iceland Encounter shall in no event be liable for any damages, direct or indirect, punitive, incidental, special, consequential or other damages arising out of or in any way connected with the use of or inability to use this site or its content whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages.

Other sites

This site may contain links to sites owned by third parties. However, such linking is for the convenience of the visitors and Iceland Encounter assumes no responsibility for the contents, information accuracy or privacy compliance of the sites concerned.

Privacy Policy

Iceland Encounter respects the privacy of individuals and does not collect or manage any personal data unless it has been provided to Iceland Encounter voluntarily by the individual concerned. Please inform us if you do not want your data to be collected.

Iceland Encounter complies with national data protection laws that control the use and the collection of data.

No data is sold to or shared with third parties. Your credit card information is only used to process orders you place for Iceland Encounter services.


These Terms of Use are governed and interpreted under the laws of Iceland. By using this site you consent to the jurisdiction of the Icelandic courts for any action arising from these Terms of Use. Any cause of action or claim you may have with respect to this Web site must be commenced within one (1) year after the claim or cause of action arises. If any portion of these Terms of Use is deemed unlawful, void or unenforceable, then that part shall be deemed severable and shall be construed in accordance with applicable law. Such a term will not affect the validity and enforceability of any remaining provisions. Iceland Encounter's failure to act with respect to a breach of these Terms of Use by you or others does not constitute a waiver and shall not limit Iceland Encounter's rights.


If you have any questions regarding these Terms of Use or the Privacy Policy, please do not hesitate to write to us.